Returns & Exchanges
Due to the clinical active percentages and strict hygiene standards of liquid cosmetics, we operate under a precise, fair-trade refund framework.
Unopened & Sealed Bottles Only
We offer full refunds or product exchanges strictly for unopened bottles with their **hygiene seal completely intact and unbroken**.
To request a standard exchange, please reach out to us within **14 days** of package receipt. Once a bottle has been unsealed, it is no longer returnable under regional health authority beauty codes.
Incorrect or Damaged Orders
If you receive an incorrect product or a package damaged during local transit, we will immediately arrange a priority replacement shipment at zero extra cost to you.
**Reporting Window:** All incorrect or damaged shipments must be officially reported to our Support Squad within **7 days of delivery receipt** to organize returns.
How to Initiate Your Request
Send an email to support@palette-skin.com with your Order ID, email address, and clear photo attachments of the unsealed box or transit damage.
Our Quality Squad reviews all requests within 2 business days. If approved, we will provide a pre-paid courier return slip for your local package return.
Once the return arrives and the hygiene seal is verified intact, refunds are credited back to your original payment method within 5-7 business days.